The problem

Demann Electrical Services required real-time fleet visibility to better manage their growing number of vehicles, improve operational efficiency, and maintain high service standards. With vans travelling between multiple job sites each day, accurately tracking arrival and departure times and understanding driver performance became increasingly difficult.

Daniel Mann, Director at Demann Electrical Services, explained: “We had constant back-and-forth calls just to figure out where our vans were, and no clear way to see how our drivers were performing.”

The lack of real-time tracking resulted in increased administration and unnecessary phone calls, uncertainty around vehicle locations, limited insight into driver efficiency and behaviour, and ongoing client queries around time spent on site. Communication between office staff and field teams was also inefficient, impacting overall productivity.

To address these challenges, Daniel recognised the need for a vehicle tracking and fleet management solution that would provide greater transparency, streamline day-to-day operations, and support consistent driver standards as the business continued to grow.

The solution

After reviewing several fleet tracking providers, Demann Electrical Services selected Radius vehicle tracking solution on the Kinesis Pro system with full van tracking capabilities. Radius stood out for its fast response times, competitive pricing, and clear understanding of the needs of trade and construction businesses.

Vehicle tracking devices were installed across the fleet in as little as 3–5 minutes per vehicle, requiring no specialist skills and minimal downtime. Daniel, stated: "Installation was a breeze as it literally took few minutes per van and we were up and running."

Through the Radius platform, he was able to address several operational challenges by gaining access to:

• Real-time vehicle tracking
• Trip history and journey reporting
• Geofencing
• Speed alerts
• Mobile fleet tracking via the Radius app

The intuitive dashboard allows the team to view vehicle locations and driver behaviour across Melbourne at a glance, improving day-to-day decision making.

In Daniel's words: "The dashboard has all the information. It is simple and intuitive—anyone in the office can navigate it easily. The most important feature was the app; even when I’m on the move, it helps me keep my business in check."

Results

Since implementing our van trackers, Demann Electrical Services has significantly reduced time spent managing logistics and communication.

Daniel can now instantly confirm whether teams are on site, allowing him to contact staff at the right time and provide accurate updates to clients. This has removed guesswork and reduced unnecessary phone calls.

Tracking data has also helped resolve billing and time-on-site disputes, with clear arrival and departure timestamps providing reliable verification. As a result, issues are resolved faster and invoices are paid promptly. As stated by Daniel : "Having clear timestamps for arrival and departure has completely removed billing headaches".

Monitoring driver performance has become easier, with speed alerts and journey data helping reinforce safe and efficient driving standards.

Conclusion

By implementing Radius vehicle tracking, Demann Electrical Services has gained real-time visibility across its fleet, significantly reducing the time and effort required to manage daily logistics and driver performance.

The improved insight into vehicle movements and behaviour has strengthened communication with both staff and clients, resolved billing queries faster, and supported a strong safety culture. With clear, reliable data available at all times, Dan and his team can now focus on delivering high-quality electrical services rather than managing vehicle movements.

"Radius has effectively halved the workload when it comes to logistics. Their service is elite, and the product is intuitive, simple, and incredibly effective," added Daniel.