Customer Service and Operations

We pride ourselves on delivering exceptional customer service, with a friendly and inclusive culture. Our team of dedicated agents are on hand to assist our customers with questions that they may have regarding their account.

Our team uses various tools to promote and increase awareness of our service offerings and we are always looking for new ways to enhance the communication channels with our customers to improve customer excellence and help develop our teams.

The department is currently working towards a customer service award, which is testament to our service excellence.

Developing you and your experience

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Communication is at the forefront of everything we do. Leading with Cisco technology we keep our customers informed and their experience at a level of excellence. MS Teams helps keep our teams connected.

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Market-leading CRM platforms give Radius the edge to deliver our clients a first-class journey. These platforms also allow us to tailor the experience for our staff by analysing customer data and trends.

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Employee progression is important to us. We offer a range of training courses suited to individuals who want to learn new concepts and theories to allow them to develop and achieve real change in the department.

Career Development

Career Development

We have ambitious expansion plans across the UK and Europe. You will be joining a high-growth business with opportunities to develop your career in a multitude of support disciplines and countries.

We offer our dedicated agents NVQ level 3 in customer services, customer service excellence and level 3 and 5 diplomas in leadership and management, enabling skill enhancement and experience through a recognised qualification.

For more technical roles, employees will gain advanced accreditations for delivering innovative hosted telephony solutions.

Many of our senior team started their careers in Radius customer service and operations in entry-level roles.

Team Structure

Team Structure

Our first-line and second-line service teams are located across six regional offices with local managers, supported by a national department head aligned to a function director.

We look for ambitious individuals who are prepared to go the extra mile in delivering the best customer experience and understanding the importance of how client interactions underpin repeat business and referrals. Being able to work successfully under pressure is important.

Current opportunities

Job Title Location Department
HR Administrator Crewe - UK HR & Facilities Apply
Credit Controller (12 month maternity cover) Crewe - UK Credit Apply
Account Manager Crewe - UK Sales & Account Management Apply
Trainee Sales Executive Horsforth - United Kingdom Insurance Apply
Debt Recovery Executive Crewe - UK Credit Apply
Credit Control Officer Crewe - UK Credit Apply
Senior Marketing Manager Kuala Lumpur - Malaysia Marketing Apply
Telesales Advisor Nantwich - UK Sales & Account Management Apply
Telesales Advisor Crewe - UK Sales & Account Management Apply
Application Support Analyst Crewe - UK Technology & IT Apply
Call Quality Analyst Crewe - UK Sales & Account Management Apply
Customer Retention Manager Crewe - UK Sales & Account Management Apply
Head of Sales Belfast - Northern Ireland Sales & Account Management Apply
Sales Advisor - Telematics Belfast - Northern Ireland Kinesis Sales Apply
Customer Service Advisor - Spain Valencia - Spain Customer Service & Operations Apply
Collection Officer (m/w/d) Berlin - Germany Apply
Account Manager (m/w/d) Berlin - Germany Sales & Account Management Apply
HR Administrator (m/w/d) Berlin - Germany Apply
Manager Sales (m/w/d) Berlin - Germany Sales & Account Management Apply
Inside Sales Consultant (m/w/d) Berlin - Germany Sales & Account Management Apply
Telesales Manager Crewe - UK Sales & Account Management Apply
Credit Control Officer Belfast - Northern Ireland Credit Apply
Sales Executive - £40k OTE Ipswich - UK Sales & Account Management Apply
Treasury Analyst Crewe - UK Finance & Commercial Apply
Treasury Associate Crewe - UK Finance & Commercial Apply
Claims Handler Sheffield - United Kingdom Insurance Apply
Head of Tax Crewe - UK Finance & Commercial Apply
Junior Accountmanager binnendienst Breda - Netherlands Sales & Account Management Apply
Accountmanager Telematica / Kinesis Breda - Netherlands Sales & Account Management Apply
GPS Analyst Melton Mowbray - UK Customer Service & Operations Apply
Credit Officer Galway - Ireland Credit Apply
Sales Administrator Newtonabbey - Northern Ireland Sales & Account Management Apply
Workshop Foreman Newtonabbey - Northern Ireland Customer Service & Operations Apply
Administrator Horsforth - United Kingdom Insurance Apply
Renewals Executive Horsforth - UK Insurance Apply
Junior Graphic Designer Crewe - UK Marketing Apply
Billing Assistant Belfast - Northern Ireland Finance & Commercial Apply
Billing Assistant Crewe - UK Finance & Commercial Apply
Management Accountant Crewe - UK Finance & Commercial Apply
Rental Administrator Melton Mowbray - UK Customer Service & Operations Apply
Trainee Sales Executive Crewe - UK Apply
Cable Installation Engineer Belfast - Northern Ireland Technology & IT Apply
Banking Assistant (10 month FTC) Crewe - UK Credit Apply
Learning and Development Partner Crewe - UK HR & Facilities Apply
Sales Advisor - Contacting Existing Customers Crewe - UK Sales & Account Management Apply
Credit Vetting Assistant Crewe - UK Credit Apply
Credit Monitoring Assistant Crewe - UK Credit Apply
Credit Manager Crewe - UK Credit Apply
Assistant Hospitality Manager Crewe - UK HR & Facilities Apply
Customer Service Advisor Horsforth - United Kingdom Insurance Apply
Fleet Sales Executive Horsforth - United Kingdom Insurance Apply
Taxi Sales Executive Horsforth - United Kingdom Insurance Apply
Technical Team Lead - Customer Service Belfast - Northern Ireland Customer Service & Operations Apply
Account Manager - Desk Based Crewe - UK Sales & Account Management Apply
Key Account Manager - Telematics Belfast - Northern Ireland Sales & Account Management Apply
Operations Administrator Belfast - Northern Ireland Customer Service & Operations Apply
Sales Manager Breda - Netherlands Sales & Account Management Apply
Accountmanager binnendienst Breda - Netherlands Sales & Account Management Apply
Commercieel medewerkers binnendienst Breda - Netherlands Finance & Commercial Apply
Operations en customer support agent Telematics / Kinesis Breda - Netherlands Customer Service & Operations Apply
Incassomedewerker Breda - Netherlands Finance & Commercial Apply
Administrator Dundalk - Ireland Insurance Apply
Business Development Manager - Telecoms Chiswick - UK Sales & Account Management Apply
Telecoms Account Manager Crewe - UK Customer Service & Operations Apply
Outbound Sales Advisor - Telematics Belfast - Northern Ireland Sales & Account Management Apply
Lawyer Crewe - UK Legal Apply
Sales Agent Galway - Ireland Sales & Account Management Apply
Senior Systems Accountant Crewe - UK Finance & Commercial Apply
Systems Accountant Crewe - UK Finance & Commercial Apply
Trainee Finance Assistant Crewe - UK Finance & Commercial Apply
Assistant Financial Controller - Financial Analysis Crewe - UK Finance & Commercial Apply
Purchase Ledger Manager & Data Analyst Crewe - UK Finance & Commercial Apply
Trainee Management Accountant Crewe - UK Finance & Commercial Apply
Trainee Telesales Advisor Solihull - UK Sales & Account Management Apply
Credit Collector Kuala Lumpur - Malaysia Credit Apply
Credit Vetting Officer Kuala Lumpur - Malaysia Credit Apply
People Advisor Crewe - UK HR & Facilities Apply
People Partner Belfast - Northern Ireland HR & Facilities Apply
Graduate Future Leaders Programme Crewe - UK Graduates & Students Apply
Trainee Sales Executive Sheffield - United Kingdom Insurance Apply
Trainee Sales Executive Crewe - UK Insurance Apply
Appointment Setter Sheffield - United Kingdom Insurance Apply
Customer Service - Data Enrichment Galway - Ireland Customer Service & Operations Apply
Technical Support - Telecoms Aberdeen - UK Technology & IT Apply
Provisioning Executive Belfast - Northern Ireland Customer Service & Operations Apply
Sales Coordinator Crewe - UK Sales & Account Management Apply
Telesales Advisor Milton Keynes - UK Sales & Account Management Apply
Rental Administrator Ipswich - United Kingdom Customer Service & Operations Apply
Head of Sales Ipswich - UK Sales & Account Management Apply
Regional Executive Assistant Sheffield - UK Insurance Apply
Telecoms System Engineer Belfast - Northern Ireland Technology & IT Apply
National Account Manager Belfast - Northern Ireland Sales & Account Management Apply
Sales Executive Horsforth - UK Insurance Apply
Trainee Data Processor Crewe - UK Finance & Commercial Apply
Purchase Ledger Assistant Crewe - UK Finance & Commercial Apply
Customer Service Co-Ordinator Shrewsbury - UK Sales & Account Management Apply
Sales Executive Celbridge - Ireland Sales & Account Management Apply
Account Executive - Radius Connect Solutions Belfast - Northern Ireland Sales & Account Management Apply
Account Manager Onsite - Radius Connect Belfast - Northern Ireland Sales & Account Management Apply
Vehicle Leasing Sales Consultant Crewe - UK Sales & Account Management Apply
Inside Sales Executive - Vehicle Telematics Vimercate - Italy Sales & Account Management Apply
Kinesis Sales Advisor Vimercate - Italy Sales & Account Management Apply
Internal and External Communications Partner Crewe - UK Marketing Apply
Head of Reward Crewe - UK HR & Facilities Apply
Hosted Voice and Connectivity Specialist Chiswick - UK Sales & Account Management Apply
SME Broker Sheffield - UK Insurance Apply
Sales Executive Desk Based - Radius Connect Belfast - UK Sales & Account Management Apply
Appointment Setter Belfast - Northern Ireland Sales & Account Management Apply
Fraud Analyst Crewe - UK Credit Apply
Technical Content Writer Salford - UK Marketing Apply
IT Support Industrial Placement Year (2023-2024) Crewe - UK Technology & IT Apply
Facilities Industrial Placement Year (2023- 2024) Crewe - UK HR & Facilities Apply
Client Support Executive - Telecoms Division Crewe - UK Customer Service & Operations Apply
Telematics Installation Engineer (Field) London - UK Customer Service & Operations Apply
Telematics Installation Engineer (Field) remote - UK Customer Service & Operations Apply
Sales Executive Celbridge - Ireland Sales & Account Management Apply
Vehicle Leasing Sales Consultant leicestershire - UK Sales & Account Management Apply
Customer Support Advisor Lewes - UK Customer Service & Operations Apply
Key Account Manager Crewe - UK Sales & Account Management Apply
Sales Executive - Vehicle Tracking Crewe - UK Sales & Account Management Apply
Senior Sales Executive Ipswich - UK Sales & Account Management Apply
Inside Sales Executive - Kinesis Paterna - Espana Sales & Account Management Apply
Hosted Telecoms Business Development Specialist Crewe - UK Sales & Account Management Apply
C# Developer Crewe - UK Technology & IT Apply
Group Conversion Rate Optimisation (CRO) Manager remote - UK Marketing Apply
1st Line Support Technician Salford - UK Technology & IT Apply
Business Development Manager - Telecoms Crewe - UK Sales & Account Management Apply
Field Account Manager- Radius Connect Belfast - Northern Ireland Sales & Account Management Apply
Business Support Administrator Crewe - UK Customer Service & Operations Apply
Technical Delivery Manager Crewe - UK Technology & IT Apply
Inbound Sales Advisor Ronse - Belgium Sales & Account Management Apply
Account Manager Ronse - Belgium Sales & Account Management Apply
Outbound Sales Advisor Antwerp - Belgium Sales & Account Management Apply
Credit Officer Antwerp - Belgium Credit Apply
Server and Cloud Engineer Crewe - UK Technology & IT Apply
Senior Provisioning Executive Belfast - Northern Ireland Customer Service & Operations Apply
Business Development Manager - South West Bristol - UK Sales & Account Management Apply
Business Development Manager - South of England Ipswich - UK Sales & Account Management Apply
Software Development Manager Crewe - UK Technology & IT Apply
Sales Consultant (m/w/d) München - Deutschland Sales & Account Management Apply
Business Development Manager, Telematica Vimercate - Italy Sales & Account Management Apply
DevOps Engineer Crewe - UK Technology & IT Apply

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