Customer Service and Operations

We pride ourselves on delivering exceptional customer service, with a friendly and inclusive culture. Our team of dedicated agents are on hand to assist our customers with questions that they may have regarding their account.

Our team uses various tools to promote and increase awareness of our service offerings and we are always looking for new ways to enhance the communication channels with our customers to improve customer excellence and help develop our teams.

The department is currently working towards a customer service award, which is testament to our service excellence.

Developing you and your experience

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Communication is at the forefront of everything we do. Leading with Cisco technology we keep our customers informed and their experience at a level of excellence. MS Teams helps keep our teams connected.

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Market-leading CRM platforms give Radius the edge to deliver our clients a first-class journey. These platforms also allow us to tailor the experience for our staff by analysing customer data and trends.

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Employee progression is important to us. We offer a range of training courses suited to individuals who want to learn new concepts and theories to allow them to develop and achieve real change in the department.

Career Development

Career Development

We have ambitious expansion plans across the UK and Europe. You will be joining a high-growth business with opportunities to develop your career in a multitude of support disciplines and countries.

We offer our dedicated agents NVQ level 3 in customer services, customer service excellence and level 3 and 5 diplomas in leadership and management, enabling skill enhancement and experience through a recognised qualification.

For more technical roles, employees will gain advanced accreditations for delivering innovative hosted telephony solutions.

Many of our senior team started their careers in Radius customer service and operations in entry-level roles.

Team Structure

Team Structure

Our first-line and second-line service teams are located across six regional offices with local managers, supported by a national department head aligned to a function director.

We look for ambitious individuals who are prepared to go the extra mile in delivering the best customer experience and understanding the importance of how client interactions underpin repeat business and referrals. Being able to work successfully under pressure is important.

Current opportunities

Job Title Location Department
Sales Executive Ipswich - UK Sales & Account Management Apply
Sales Advisor Crewe - UK Sales & Account Management Apply
Network Administrator Crewe - UK Finance & Commercial Apply
Customer Service Administrator Crewe - UK Customer Service & Operations Apply
Credit Controller Crewe - UK Credit Apply
Rental Administrator Bishops Stortford - United Kingdom Customer Service & Operations Apply
Outbound Sales Advisor - Telematics Belfast - Northern Ireland Sales & Account Management Apply
Light Vehicle Technician Melton Mowbray - United Kingdom Customer Service & Operations Apply
Head of Credit - Debt Recovery Crewe - UK Credit Apply
Customer Service Advisor (maternity cover) Horsforth - United Kingdom Insurance Apply
UX / UI Designer Crewe - UK Technology & IT Apply
Account Manager Galway - Ireland Sales & Account Management Apply
IT Senior Engineer Belfast - Northern Ireland Technology & IT Apply
Global Head of Payroll Crewe - UK HR & Facilities Apply
Trainee Sales Advisor York - UK Sales & Account Management Apply
HR Administrator Crewe - UK HR & Facilities Apply
Systems Administrator (HR) Crewe - UK HR & Facilities Apply
Graduate Management Programme - SEA - Marketing Kuala Lumpur - Malaysia Early Careers Apply
Graduate Management Programme - SEA - Sales Kuala Lumpur - Malaysia Early Careers Apply
Credit Control Manager Crewe - UK Credit Apply
Project Administrator Chiswick - UK Customer Service & Operations Apply
Assistant Financial Controller Crewe - UK Finance & Commercial Apply
Assistant Management Accountant - Telematics Crewe - UK Finance & Commercial Apply
Financial Controller - Telematics Crewe - UK Finance & Commercial Apply
Credit Officer Galway - Ireland Credit Apply
Trainee Sales Executive Sheffield - UK Insurance Apply
Sales Executive Sheffield - UK Insurance Apply
Implementation Manager - Vehicle Telematics Crewe - UK Customer Service & Operations Apply
Kinesis Sales Advisor Milano - Italy Sales & Account Management Apply
People Business Partner - Berlin Berlin - Germany HR & Facilities Apply
Verkoopmedewerker binnendienst inbound Breda - Netherlands Sales & Account Management Apply
Operations en customer service agent Kinesis Breda - Netherlands Apply
Inside Sales Accountmanager Kinesis Breda - Netherlands Apply
Account Based Marketing Executive Breda - Netherlands Marketing Apply
Customer Service medewerker Breda - Netherlands Apply
Verkoopmedewerker binnendienst outbound Breda - Netherlands Apply
Workshop Administrator Leicestershire - UK Sales & Account Management Apply
Maintenance Administrator Leicestershire - UK Sales & Account Management Apply
Bookings Coordinator Salford - United Kingdom Sales & Account Management Apply
Inbound Sales Executive Crewe - UK Sales & Account Management Apply
Customer Fulfilment Administrator Salford - UK Sales & Account Management Apply
Regional Sales Manager Crewe - UK Sales & Account Management Apply
Business Development Manager Crewe - UK Sales & Account Management Apply
Trainee Account Manager Crewe - United Kingdom Sales & Account Management Apply
Administrator Crewe - United Kingdom Customer Service & Operations Apply
Corporate Broker Remote - United Kingdom Insurance Apply
Commercial Broker Remote - United Kingdom Insurance Apply
Tele-appointment Setter Crewe - UK Sales & Account Management Apply
Telesales Advisor - Business to Business CREWE - United Kingdom Sales & Account Management Apply
Finance Programme - College Leavers Crewe - UK Early Careers Apply
Graduate Finance Programme Crewe - UK Early Careers Apply
Finance Development Programme Crewe - UK Early Careers Apply
Customer Service Advisor Horsforth - United Kingdom Insurance Apply
Sales Supervisor Derry - Northern Ireland Sales & Account Management Apply
Director of Executive Search Crewe - UK HR & Facilities Apply
Senior Telecoms Technical Support CREWE - United Kingdom Customer Service & Operations Apply
Junior People Business Partner - Berlin Berlin - Germany HR & Facilities Apply
Junior PHP Developer remote - United Kingdom Technology & IT Apply
Senior PHP Developer remote - UK Technology & IT Apply
Telesales Advisor Crewe - United Kingdom Sales & Account Management Apply
Manager Mobile Operations. Belfast - Northern Ireland Sales & Account Management Apply
Tax Trainee Crewe - UK Finance & Commercial Apply
Enterprise Account Manager - Telecoms Chiswick - UK Sales & Account Management Apply
Account Manager Belfast - Northern Ireland Sales & Account Management Apply
Sales Executive Crewe - United Kingdom Sales & Account Management Apply
Bodyshop Administrator Leicestershire - United Kingdom Customer Service & Operations Apply
Financial Operations Manager Crewe - UK Finance & Commercial Apply
Customer Service Summer Contract - 3 months Temporary contract with immediate start Galway - Ireland Customer Service & Operations Apply
Senior Finance Assistant Dublin 14 - Ireland Finance & Commercial Apply
Sales Executive Crewe - United Kingdom Apply
Implementation Co-ordinator Crewe - UK Customer Service & Operations Apply
Telematics Installation Engineer (Field) remote - UK Customer Service & Operations Apply
Telesales Advisor Solihull - UK Sales & Account Management Apply
Debt Recovery Advisor Crewe - UK Apply
Finance Manager Belfast - Northern Ireland Finance & Commercial Apply
Trainee Management Accountant Belfast - Northern Ireland Finance & Commercial Apply
Credit Control Officer Belfast - Northern Ireland Credit Apply
Sales Agent Galway - Ireland Sales & Account Management Apply
Customer Service Advisor Galway - Ireland Customer Service & Operations Apply
Sales Advisor - Approaching Existing Customers Crewe - UK Sales & Account Management Apply
EV Installation Engineer Watford - UK Customer Service & Operations Apply
EV Installation Engineer Bristol - United Kingdom Customer Service & Operations Apply
Driver Leicestershire - UK Customer Service & Operations Apply
Mobile Implementation Manager Belfast - Northern Ireland Sales & Account Management Apply
Administrator - Customer Data Crewe - UK Sales & Account Management Apply
Business Development Manager - Construction industry Salford - United Kingdom Technology & IT Apply
Sales Executive Salford - United Kingdom Technology & IT Apply
Partnership Account Manager Crewe - UK Sales & Account Management Apply
Partnership Sales Advisor Crewe - UK Sales & Account Management Apply
Service Manager Chiswick - UK Customer Service & Operations Apply
Service Advisor Newtonabbey - Northern Ireland Customer Service & Operations Apply
Customer Service Advisor - Fuel Crewe - United Kingdom Customer Service & Operations Apply
Customer Service Advisor - Fuel York - United Kingdom Customer Service & Operations Apply
Trading Manager Crewe - UK Finance & Commercial Apply
Commercial Analyst Crewe - UK Finance & Commercial Apply
SME Broker Sheffield - United Kingdom Insurance Apply
Commercial Broker Sheffield - United Kingdom Insurance Apply
Inside Sales Executive - Vehicle Telematics Milano - Italy Sales & Account Management Apply
Corporate Broker Sheffield - UK Insurance Apply
Claims Handler Sheffield - United Kingdom Insurance Apply
Insurance Sales Executive Crewe - United Kingdom Insurance