Two-Factor Authentication (2FA)
Two-factor authentication (2FA) adds an extra layer of security to your account by requiring you to verify your identity with a code sent to you via email or SMS.
Tips for logging in
Email verification code:
- If receiving your code via email, it will be sent to the email address you signed in with. Please check your inbox (and spam or junk folder) for the email.
- Note: Codes can sometimes take a few minutes to arrive, so please be patient.
SMS verification code:
- If receiving your code via SMS, ensure that your mobile plan supports text message delivery in the country you are in. Delivery speed and availability can vary based on location and service provider.
- Note: SMS codes may take some time to arrive, so please check again after a few minutes.
Device recognition:
- Avoid using private browsing (incognito mode) as this can prevent the website from recognising your device as "trusted" for future logins, meaning you will have to verify your identity on each login.
- If you have cleared your cookies or are logging in from a new device or browser, you will be prompted to enter your 2FA code again.
Cannot access your registered email?
Users are unable to update their registered email address on the platform. If you can't access your registered email, your options are:
1. Set up a new account: Ask another user on your account to create a new account for you with a different email address.
2. Contact our support team: If setting up a new account is not an option, please reach out to our support team for assistance. We will help you recover access to your account.
Still having trouble?
If you are experiencing delays or issues with receiving your verification code, try the following:
1. Wait a few minutes - sometimes codes take longer to arrive.
2. Ensure your email address of phone number is correct.
3. Resend your code - you can request a new code if needed.
If you are still unable to log in, please contact our support team for assistance. We're here to help!
