Gartner-recognised CX platform with enterprise capability
Experienced partner in complex technology environments
One partner end-to-end
Why we parter with Five9
Five9 offer one of the most established and capable contact centre platforms in the market today, designed to support increasingly complex, high-volume customer environments.
Their Intelligent CX Platform brings together customer interactions, automation and insight in a single cloud-based solution, helping organisations move beyond traditional call centre models and take a more considered approach to customer experience.
With AI embedded across the platform, Five9 enables organisations to improve efficiency, support agents more effectively and deliver more consistent service across every interaction.
Five9 are recognised by Gartner as a Leader in the Contact Centre as a Service (CCaaS) Magic Quadrant - meaning they are independently assessed as both highly capable today and well-positioned to support future innovation.
Solving real customer experience challenges
Intelligent self-service and automation
Reduce call volumes and improve response times with AI-driven virtual agents (IVAs) that handle routine enquiries and guide customers to the right outcome.
Agent performance and real-time support
Provide agents with live guidance, summarisation and insight to improve productivity and deliver more consistent service.
Insight and operational visibility
Gain a clearer understanding of customer interactions and performance, enabling more informed decisions and continuous improvement.
Built for complex customer environments
Multi-site & distributed teams
Maintain a consistent customer experience across locations by centralising interactions, standardising workflows and giving teams shared visibility into performance.
High volume omnichannel demand
Manage demand across voice, digital and messaging channels through intelligent routing, automation and a unified view of each customer interaction.
Compliance-ready environments
Improve oversight of customer interactions with structured capture, reporting and access controls that support compliance and audit requirements.
Legacy platform transition
Transition to a more scalable, cloud-based environment that supports automation, better reporting and a more connected approach to customer experience.
Why organisations choose Radius and Five9?
Choosing the right platform is only part of the decision. How it’s delivered, managed and supported is just as important. By combining Five9’s enterprise-grade CX platform with Radius’s accountable delivery model, we provide a more structured approach to customer experience, bringing platform, implementation and ongoing support under one partner.
One partner, full ownership
One contract, one relationship, clear accountability
End-to-end delivery
Designed, implemented and managed around your environment.
Localised support
Responsive teams who understand your operations.
Wider expertise
Connectivity, communications and IT delivered together.
Can't find what you are looking for?
Need help? The customer support team at Radius operates across more than 52 offices worldwide, providing local contact with a global presence. Let us know how we can assist you.
