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Supporting customers
At Radius, we're focused on delivering a positive customer experience at every step of the journey.
Learn more about the changes we've made, how to contact our team to get the support you need, and access self-serve and training resources.
Contact the team
We are committed to continually improving our customer service by listening to your feedback and adapting to your needs. Our goal is to ensure that every interaction with us is seamless, supportive, and satisfactory.
Enhance support channels
Personalised service
Expanded knowledge base
Investment in training and development
Self-service on Radius Velocity
Radius Velocity gives you access to a wide range of features and services at your convenience.
Among the most popular requests, you can easily order additional devices, view and download invoices, update your account information, and add new users.
For detailed instructions, you'll find how-to guides within your dashboard to help you navigate these tasks smoothly.
Submit your request
Report a problem
Installations
Request additional devices
Request training
Invoice query
Remove a device
Live chat
Feedback
Cancellations
Training & how-to guides
Unlock the full potential of our telematics software with our comprehensive how-to videos. Whether you’re configuring geofencing, optimising route planning, or analysing driver behaviour, these tutorials guide you step-by-step.
Enhance your operations, streamline workflows, and maximise efficiency. Empower your team to harness the software effectively and drive success.