For businesses in utilities, maintenance, and repair, your field service team is the face of your company. How quickly and effectively they resolve issues on the first visit has a huge impact on customer satisfaction and smooth operations. However, unreliable mobile connectivity can hinder productivity. A technician who can’t access a digital work order, an engineer unable to send a diagnostic report, or a dropped call can bring a job to a standstill.

With a distributed workforce heading out into all kinds of environments, many with patchy signal, relying on a single network often means communication blackouts. These aren't minor inconveniences; they directly impact first-time fix rates, slow engineer productivity, and make it harder to deliver the high service standards your customers expect.

The cost of unreliable mobile coverage

In field services, a communication breakdown can set off a chain reaction of problems. When an engineer can’t access technical schematics, order a part from their device, or update a job in your CRM, the workflow grinds to a halt. That means longer job times, frustrated customers, and the added expense of a return visit. Even with a digitally transformed operation, poor connectivity can undo all the efficiency gains.

On top of that, an unreliable signal is a real safety concern, especially for lone workers. Engineers working in remote or potentially hazardous locations need a dependable way to call for help in an emergency. Relying on a single network with known dead zones is a risk that modern businesses simply can't take. Trying to patch those gaps with multiple SIM cards is a complicated, costly, and confusing solution that often causes more headaches than it fixes.

Introducing Radius Connect One: The ultimate connection for field teams

What if your field team never had to worry about losing signal, no matter the site or location? Radius Connect One is a next-generation smart SIM solution designed to solve the connectivity headaches that field service teams face every day. With unlimited switching across all UK networks through one powerful, intelligent SIM, your team stays connected and productive wherever the job takes them.

By leveraging advanced eSIM-first technology, devices automatically connect to the strongest available network. If one provider’s signal drops, the SIM switches to another, keeping communication constant and reliable. This means your engineers can complete their work without interruptions, giving them the confidence to access critical information and stay connected from any location.

Boost first-time fix rates and engineer productivity

Radius Connect One is built to enhance the efficiency and safety of your field teams:

• Maximise coverage: Switch between all UK networks so your team never hits a “no signal” zone.
• Keep data at their fingertips: Give your team constant access to work orders, customer information and manuals for faster diagnostics and first-time success.
• Support lone worker safety: With a reliable connection, your field staff can always use safety apps and make emergency calls.
• Simplify management: One platform, one bill, and a single support contact to keep everything running smoothly.

Stronger connections, smoother service

In the competitive field service industry, reliability is your greatest asset. When mobile coverage is patchy, it can slow your team down and impact your company’s reputation. Radius Connect One gives your engineers the ability to connect to the best network at any time, so they can deliver exceptional service on every job. It’s a simple way to fix connectivity issues once and for all, keeping your team productive and your customers happy.