For many organisations, recording business conversations is simply standard practice. Calls are captured across voice platforms, collaboration tools, and customer experience environments, often by default. Yet as reliance on those recordings grows, expectations around how they are compliantly governed, accessed, and relied upon are increasing too.

Recorded conversations are now regularly used to resolve disputes, support audits, and explain decisions long after an interaction has taken place. However, many organisations still rely on fragmented tools and inconsistent approaches that make it difficult to confidently explain what happens to those recordings when scrutiny arises.

The growing challenges of call recording and compliance

Across industries, recording is common, but compliance governance is not. Retention periods vary by system, access is often unclear, and responsibility for oversight can be difficult to define. As more communications platforms are added, managing recorded conversations consistently becomes harder, not easier.

At the same time, regulatory expectations are rising. Data protection, operational resilience, and audit requirements increasingly demand clear evidence of how conversations are handled, retained, and protected. When recordings are challenged or relied upon as evidence, gaps in compliant governance can quickly surface.

Introducing a clearer approach to compliant conversation governance

To support customers when navigating this shift, Radius now delivers compliant conversation governance using Smarsh’s industry-leading Call Recording and Analytics solution, providing a consistent way to manage recorded conversations across voice, collaboration, and CX environments.

Rather than treating recording as a background feature of individual systems, this approach introduces clear control over how conversations are compliantly captured, retained, accessed, and overseen. This allows organisations to move away from assumption and inconsistency, and towards a more deliberate, defensible approach to managing recorded conversations.

Making recorded conversations easier to rely on

Delivered and supported by Radius, Smarsh provides a single system of record for business conversations, designed to work alongside existing platforms such as Microsoft Teams, Webex, Zoom, and contact centre solutions.

Recognised as a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving, Smarsh underpins a more confident approach to managing recorded conversations. Plus, advanced AI features such as multilingual transcription and trend search take the hard work out of finding and understanding what was said when conversations are questioned, challenged, or relied upon during audits, disputes, investigations, or internal reviews, without adding complexity or compromising control.

Strengthening our approach to compliance and risk

This capability strengthens Radius’ wider business communications, IT, and compliance portfolio, supporting organisations that operate in audit-aware and risk-sensitive environments.

By delivering compliant conversation governance as an integrated capability, Radius provides customers with:

• A clearer understanding of how recorded conversations are managed
• Reduced operational and regulatory risk when conversations are scrutinised
• A practical foundation for introducing AI features and insights over time

Rather than positioning compliance as a standalone exercise, this approach reflects how businesses actually use and rely upon conversations day to day.

A more confident future for recorded conversations

As business conversations continue to play a central role in operations, compliant conversation data governance can no longer be an afterthought. With Radius and Smarsh, organisations gain a clearer, more controlled way to manage recorded conversations across their communications landscape.

To learn more about how Radius can support your organisation with compliant conversation data governance, speak to your account manager or book a consultation with a Radius specialist.