Stolen vehicle/asset recovery
If you have our neon-r with stolen vehicle recovery service installed and have suffered a theft, please contact our team for immediate support.
Stolen vehicle/asset recovery process:
Step 1: Report the theft to the police.
Step 2: Obtain a crime reference number from the police.
Step 3: Call the Radius Investigations Unit on 0808 159 3260
Step 4: Provide your:
- Account number
- Vehicle registration
- Crime reference number
Step 5: The Radius Investigations Unit takes over, switching the device to theft mode and deploying to locate your vehicle or asset. They will liaise with you and with the police as needed, keeping you up to date with what’s happening until your vehicle or asset is returned.
