Secure card payments without the complexity with Voiceflex PCI
Card payments without exposing cardholder data
Reduced PCI scope and audit burden
Move beyond people-led PCI controls
Over 15,000 businesses choose us
Built for organisations that take card payments
Currently only 27% of businesses are found to be fully PCI compliant
PCI compliance is mandatory for any organisation that accepts card payments, yet many still rely on legacy, people-led approaches that increase risk. As PCI DSS requirements tighten, methods such as Pause & Resume are becoming harder to justify.
Using a third-party payment provider does not remove PCI responsibility
How PCI compliance creates risk
Responsibility still sits with the organisation taking the payment, which often creates risk across the
payment environment:
- Card data being heard or handled during customer interactions
- PCI compliance relying on agent behaviour and manual processes
- Pause & Resume increasing audit and operational exposure
- Large PCI scope that is difficult to evidence and maintain
- Unclear accountability across voice, payment, and call recording systems
Why PCI compliance becomes difficult to manage
More systems and processes falling within PCI scope
Increased audit effort and documentation requirements
Greater reliance on staff following PCI processes correctly
Higher risk of non-compliance if controls fail or are applied inconsistently
A simpler, system-level approach
How Radius delivers PCI compliance
Radius delivers PCI compliance using the Voiceflex platform, removing card data entirely from customer interactions and enforcing compliance at system level. This reduces PCI scope without disrupting conversations or call recording, making compliance clearer and easier to maintain as requirements evolve.
How to remove card data from customer interactions
Voiceflex PCI intercepts payment data before it reaches your phone system, keeping card data out of calls, recordings, and business systems. Conversations continue uninterrupted, PCI scope is reduced at the source, and existing phone systems and payment providers remain in place.
Why Radius x Voiceflex
Compliance by design
Cardholder data is kept out of customer interactions altogether, reducing PCI scope rather than trying to manage it through process or policy.
Built for live payment conversations
Supports real-world payment handling across calls and digital channels without interrupting customer experience or call recording.
Less to manage, less to evidence
Fewer systems, fewer controls, and less ongoing effort compared to procedural or audit-heavy approaches.
Works with what you already use
Works with existing phone systems and payment providers, avoiding platform change or operational disruption.
Frequently asked questions
Can’t find an answer to your question? Talk to the Radius customer support team on 0330 818 5000. We’re here to help you with any questions or concerns you may have.
Partnership
Why choose Radius?
With innovative solutions built around the needs of our customers, we've established an international reputation for helping businesses grow sustainably.
Expertise
Our team has over 35 years of experience helping more than 470,000 customers globally.
Trust
We are an internationally-acclaimed provider with numerous awards for our products and services.
Choice
Choose from our range of fleet, mobility and connectivity solutions that can be tailored to suit your needs.
Solutions
Use our award-winning technology and services to save your business time and money.
Need help?
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