Deliver consistent, AI-powered customer experiences across every channel with a single, scalable cloud platform.
Unite voice, video and digital channels across one platform
Deliver faster, more accurate and personalised customer experience
Equip agents with AI-powered automation and actions
Move beyond basic call handling
When customer service depends on separate vendors for telephony, video, and contact centre operations, communication often becomes fragmented and the customer experience inconsistent. IT teams are left juggling multiple licences, agents face app and system fatigue, and customers end up dealing with longer wait times.
By brining voice, digital channels and AI together in the familiar Zoom interface, we help organisations deliver highly personalised and intelligent customer experiences.
Core capabilities: A unified CX ecosystem
Omnichannel engagement
Meet customers on their preferred channel. Seamlessly transition interactions across voice, video, web chat, SMS, and social media. Agents maintain full context, reducing average handle times (AHT) and eliminating the need for customers to repeat information.Â
AI agent assistance
Enhance agent productivity with AI Expert Assist. Provide real-time transcription, automated call summaries, and intelligent intent lookups. AI guides agents to the right answers instantly, letting them focus entirely on the customer.Â
CRM integration
Connect your contact centre to your existing business applications. Zoom offers robust, out-of-the-box integrations with leading CRM platforms like Salesforce, ServiceNow, and Zendesk for a complete 360-degree customer view.Â
Advanced analytics
Make data-driven decisions with real-time visibility into queue volumes, service levels, and agent performance. Advanced tools help you evaluate interactions, provide targeted coaching, and continually improve service standards.Â
Workforce engagement management (WEM)
Eliminate staffing guesswork. Integrated WEM tools use AI to accurately forecast demand, schedule agents efficiently, and monitor real-time adherence. This ensures your contact centre is always staffed appropriately to meet customer needs.
Key benefits of Zoom Contact Centre
Enhanced customer retention
Deliver personalised experiences to improve customer loyalty and reduce churn.
Cost efficiency
Replace expensive on-premises hardware to reduce infrastructure and operational costs.
Future-proof technology
Evolve alongside changing customer expectations with regular system updates and AI advancements.
Enhanced collaboration
Bridge the gap between agents and back-office staff to ensure faster issue resolution.
Faster time-to-value
Experience immediate returns with simplified deployment and intuitive interfaces.
Global reach
Support distributed teams and serve customers worldwide with a scalable, cloud-native architecture.
Proactive customer engagement
Use AI-driven insights to anticipate customer needs and deliver proactive solutions.
Reduced agent turnover
Equip your team with supportive tools and simplified workflows to improve employee experience (EX).
Frequently asked questions
Can’t find an answer to your question? Talk to the Radius customer support team on 0330 818 5000. We’re here to help you with any questions or concerns you may have.
Why partner with Radius for Zoom Contact Centre?
Expert integration and deployment
We combine Zoom's cloud technology with our deep telecoms expertise to deliver a fully managed contact centre solution.
One partner. One contact. One bill
We remove multi-vendor complexity by delivering your connectivity, UC and contact centre under a single, straightforward agreement.
Award-winning support
We provide reliable, localised support backed by three tiers of dedicated technical expertise to ensure your platform performs optimally.
Proven scale and stability
With 40+ years of expertise and over 470,000 customers, we know how to scale technology to match your business growth.
Can't find what you are looking for?
Need help? The customer support team at Radius operates across more than 52 offices worldwide, providing local contact with a global presence. Let us know how we can assist you.
