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Roaming abroad tips & tricks
Here’s everything you need to know before taking your mobile abroad. This guide walks you through key steps to stay in control of your usage and avoid unexpected charges while you’re away.
Steps to take before you go abroad
Charges can vary depending on your network and billing provider. Your tariff guide will show the costs for each destination by zone.
Your tariff guide lists prices for each country by zone. You can also check your network provider's website for details.
Select your billing provider:
Check data roaming settings
If you want to use data while you’re abroad, make sure you turn on data roaming on your phone.
Take out additional roaming packages
If your plan doesn’t include roaming in the country you’re going to, get in touch with us to discuss your options.
Set a spend cap
Set spending limits on calls, texts and other services.
A spend cap allows you to limit the amount of extra spending when you’ve gone over your contractual limit, which ensures you stay in control of how much you spend.
How to use your voicemail abroad
To use voicemail abroad, set up your PIN before you travel for security reasons.
Vodafone
Call 121 and follow the instructions to set up your PIN. You can dial 121 when you’re abroad to listen to your voicemail.
O2
Call 901 and follow the instructions to set up your PIN.
EE
Press and hold '1' on your keypad, or call 07953 222 222, press 3 for settings, then 3 again to set your PIN. To access your voicemail from abroad, call +447953 222 222.
What to do whilst you're abroad
How to check your mobile data usage
Billed by Vodafone?
Open the Data tile in the My Vodafone app and check Usage.
Billed by EE?
Open the EE app or log in to ee.co.uk from a web browser
Billed by Radius?
View your outstanding data charges in the Radius Connect billing portal.
Manage your data usage
Data-heavy apps like video streaming, social media and music streaming can eat through your allowance quickly. We recommend downloading content over WiFi before you travel.
When you arrive
When you arrive, you’ll receive a welcome text with calling and data costs, plus emergency numbers for your destination.
Your phone should automatically connect to a local network. If it doesn’t, you can search manually:
- Go to Settings on your phone.
- Select Phone settings.
- Choose a network.
Steps may vary depending on your phone model.
