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Five9 Intelligent CX Platform
Reach your customers on the platforms they prefer, wherever they are
Automate routine enquiries with intelligent AI so your team can focus on the most important conversations
Provide your agents with the tools and insights they need to succeed
Move beyond basic call handling
Organisations require a contact centre that does more than simply manage phone calls. A platform is needed that actively improves the customer experience, reduces operational costs, and supports agents.
With Five9's Intelligent CX Platform, Radius provides an advanced, modern contact centre built for the next generation of customer experience (CX). AI is embedded into daily operations, unifying customer interactions across channels to create a more connected, consistent experience – without the need for major upfront capital investment.
Performance gains across your contact centre
Lower cost-to-serve
Use self-service and AI routing to contain interactions and cut support costs.
Enhanced agent productivity
Give agents real-time tools to remove manual work and reduce turnover.
Elevated customer satisfaction
Instantly connect customers to the right resource to shorten waits and improve first-contact resolution.
Predictable monthly expenditure
Shift from capital-heavy hardware to a subscription model for clear, predictable costs.
Complete operational visibility
Monitor live performance metrics and agent activity through real-time dashboards, enabling more cost-effective workforce planning.
Unmatched scalability
Scale rapidly with cloud-native architecture to handle seasonal demand spikes.
Five9 platform architecture: The capability blueprint
Omnichannel orchestration
Connect with customers seamlessly across their preferred channels without losing the context of the conversation.
- Unified agent desktop: Consolidate voice, email, SMS, web chat and social messaging into a single, intuitive environment.
- Intelligent routing: Direct interactions to the most appropriate agent based on skill, availability and customer history.
- Global voice coverage: Maintain consistent, high-quality voice interactions across globally distributed and multi-site teams.
AI-powered automation
AI intelligently embedded to reduce administrative burdens and streamline your workflows.
- Real-time agent assist: Equip your staff with live call transcriptions, automated summarisation and contextual knowledge guidance during customer calls.
- Interaction analytics: Capture and evaluate interaction data to identify trends, measure customer sentiment and improve service delivery.
Intelligent Virtual Agents (IVAs)
Deploy conversational AI across voice and digital channels to automate routine interactions and deliver more efficient customer experiences.
- 24/7 conversational self-service: Provide always-on, natural language interactions that allow customers to resolve queries quickly without agent involvement.
- High-volume automation: Handle repetitive enquiries such as FAQs, payments, appointment scheduling and order tracking, reducing pressure on live agents.
- No-code development and rapid deployment: Build and deploy IVAs quickly using a single cloud platform with pre-built templates and visual workflow tools.
- Seamless agent handoff: Escalate complex queries to live agents with full context preserved, ensuring continuity and a frictionless experience.
Open platform integrations
Break down data silos by connecting the contact centre directly to your existing technology estate.
- CRM synchronisation: Deploy pre-built connectors for Salesforce, ServiceNow, Microsoft Dynamics, Zendesk and Oracle.
- Unified communications: Integrate directly with Microsoft Teams, Zoom and RingCentral to bridge the gap between front-line agents and back-office experts.
Seamless CRM, UC and WFM integration
Seamlessly integrate your existing tools and systems to create a unified, efficient contact centre environment.
CRM platforms
Ensure your agents have immediate access to critical data. Supported platforms include Salesforce, ServiceNow, Microsoft Dynamics, Zendesk and Oracle.
Unified Communications
Bridge the gap between your front-line agents and back-office experts. Integrate your unified communications (UC) platforms, such as Microsoft Teams, Zoom and RingCentral, for clear internal collaboration.
Flexible workforce management
Utilise named-user workforce management (WFM) capabilities to scale access as your needs grow, with the flexibility to add additional seats when requirements exceed concurrent licences.
Vendor choice
Customise your workforce management environment to suit your operational strategy with native tools or trusted industry partners.
Elevate your CX with tailored plans
Core
All channels + AI integrations.
- Voice
- Chat, email, SMS/MMS, social messaging
- AI Essentials: Agent assist standard, AI insights
- Blended calls, agent desktop, geo redundancy, recording, dialler
- CRM and UC integration
- Workflow automation
- 24/7 world-class support
Plus
All channels + advanced AI integrations.
- Voice
- Chat, email, SMS/MMS, social messaging
- AI Essentials: Agent assist standard, AI insights
- AI advanced: AI agent assist, AI knowledge
- Blended calls, agent desktop, geo redundancy, recording, dialler
- CRM and UC integration
- Workforce engagement management (WEM)
Enterprise
All channels + advanced AI and WEM.
- Voice
- Chat, email, SMS/MMS, social messaging
- AI Essentials: Agent assist standard + AI insights
- AI Advanced: AI agent assist + AI knowledge
- Blended calls, agent desktop, geo redundancy, recording, dialler
- CRM and UC integration
- Customer WEM & analytics vendor choice
- Workflow automation
Frequently asked questions
Can’t find an answer to your question? Talk to the Radius customer support team on 0330 818 5000. We’re here to help you with any questions or concerns you may have.
Why Radius and Five9?
When upgrading your core customer experience infrastructure, stability and expertise are critical. We partner with Five9, a global, Gartner-recognised leader in Contact Centre as a Service (CCaaS)*, to deliver a transformational platform tailored to your precise operational needs.
Single-provider accountability
One partner, one contract, one bill. We manage the full ecosystem to simplify your commercial governance.
Consultative design
We assess your environment and create a tailored deployment roadmap aligned to your business goals.
Award-winning support
Our localised support teams deliver fast, responsive after‑care with three tiers of technical expertise to keep your systems resilient.
Seamless migration
We handle the full transition from legacy on‑premise systems to modern cloud architecture with zero operational disruption.
Can't find what you are looking for?
Need help? The customer support team at Radius operates across more than 50 offices worldwide, providing local contact with a global presence. Let us know how we can assist you.
