The challenge

PizzaExpress faced challenges when dealing with telecoms, including issues management and slow response times, uncontrolled roaming costs, tech solution failures and limited flexibility.

The solution

PizzaExpress selected Radius as their telecoms partner for their attentive, flexible, and straightforward approach to sales and support. Radius delivered:

• Swift, structured migration: Completed in under a month, with rollout to pilot users first, followed by C-Suite users, and then the wider team.
• Responsive support: Dedicated weekly check-ins and proactive assistance during critical moments ensured users stayed connected without delays.
• eSIM rollout: The majority of the 250 numbers were converted to eSIMs, eliminating the need to post physical SIMs and speeding up onboarding. Users can also switch seamlessly between Vodafone and O2 for the best available signal.
• Self-service and efficient management: Users can handle SIM swaps, number changes, request packs or codes, and make other changes directly through the portal. Account managers are available for anything outside of this, ensuring fast and efficient support.

The results and impact

Since switching to Radius, PizzaExpress has seen improvements across cost, control, and user satisfaction:

• Improved user experience: Fast onboarding, eSIMs, and flexible network options ensure users stay connected with minimal disruption.
• Greater IT efficiency: Self-service tools and direct portal management reduce reliance on external support, saving time and effort.
• Peace of mind: Comprehensive roaming solutions and eSIM management prevent unexpected high charges, keeping international travel predictable and affordable.
• Reliable, invisible technology: IT staff note that “no news is good news,” as the system works seamlessly day-to-day, requiring minimal intervention.

For the PizzaExpress team, the results speak for themselves and by partnering with Radius, PizzaExpress gained a responsive and flexible telecoms solution that frees them to focus on customers instead of connectivity headaches.

Would they recommend Radius?

“100%. It’s a great team, a great solution, and it just works.” – Todd Gill, IT Infrastructure Manager.