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- Smarsh Call Recording and Analytics
Recorded conversations, compliantly governed across your platforms
Clear compliance governance over recorded conversations
Built for audit and regulatory scrutiny
Advanced AI features deployed with confidence
Over 15,000 businesses choose us
Built for organisations that rely on conversations
Call recording is now considered essential by around 85% of business for managing over 50 global regulatory and legal risks
Business conversations are no longer just interactions. They are relied upon to resolve disputes, provide assurance, support audits, and explain decisions long after a call has ended.
As reliance grows, expectations around how recorded conversations are compliantly governed, accessed, and retained are rising too.
Where call recording creates risk for your business
- Many businesses assume their calls are compliantly recorded and covered but struggle to clearly explain what happens to those recordings when asked.
- Retention and access are often driven by system defaults, making it harder to demonstrate deliberate control.
- As more communications platforms are added, managing conversations consistently becomes harder, increasing operational complexity
As reliance on recorded conversations data grows, these gaps can increase the likelihood of delays, escalation, and financial penalties when audits or regulatory reviews occur.
Works with the platforms you already use
Radius delivers compliant conversation governance alongside your existing communications stack, including Mobile, PBX, Microsoft Teams, Webex, Zoom, and CX platforms. This allows organisations to introduce control and oversight without replacing systems or disrupting day-to-day operations.
Insight and AI, introduced responsibly
With transcription accuracy now exceeding 90%, AI-powered transcription and search make it easier to reliably review recorded conversations during audits, disputes, investigations, and internal reviews, without adding complexity or compromising governance.
Designed for audit-aware environments & global compliance
The Smarsh solution supports governance aligned to key data protection, operational resilience, and security expectations, including GDPR, EU AI Act, MiFID II, HIPAA, FINRA, DORA, and PCI-DSS. With enterprise-grade security controls and regional data hosting options, conversations are governed in a way that is defensible, auditable, and trusted.
From recording to compliantly governed conversations
How Radius helps
Radius helps organisations move from assumption to confidence by introducing a clear, deliberate approach to compliant conversation data governance. Delivered using the Smarsh Call Recording and Analytics solution, recorded conversations are no longer treated as background features of individual systems. Instead, they are governed consistently across voice, collaboration, and CX environments, with clear control over retention, access, and oversight.
Benefits for your business
Compliant governance over features
Focused on how conversations are managed and relied upon, not just recorded.
Works with what you already use
Designed to sit alongside your existing UC and CX platforms.
Built for audit-aware environments
Grounded in real operational, regulatory, and dispute-driven use cases.
Confidence before complexity
Enables control first, with insight and analytics introduced safely over time.
Some of our trusted partners
We bring the best in class global technology, so that you can benefit from greater choice, stronger support, and a smarter, more connected business.
Frequently asked questions
Can’t find an answer to your question? Talk to the Radius customer support team on 0330 818 5000. We’re here to help you with any questions or concerns you may have.
Why choose radius?
Our international presence impacts over 470,000 businesses across five continents.
Expertise
Our team has over 36 years of experience helping more than 470,000 customers globally
Trust
We are an internationally-acclaimed provider with numerous awards for our products and services.
Choice
Choose from our range of fleet, mobility and connectivity solutions that can be tailored to suit your needs.
Solutions
Use our award-winning technology and services to save your business time and money.
Can’t find what you are looking for?
Need help? The customer support team at Radius operates across more than 50 offices worldwide, providing local contact with a global presence. Let us know how we can assist you.
