Radius launches AI-powered contact centre solution with Five9 to transform customer experience

We’re pleased to announce a new partnership with Five9, provider of the Intelligent CX Platform, into Radius’ Communications and Technology offering.

With the Five9 Intelligent CX Platform, we’re helping our customers take a more joined-up approach to customer experience, bringing interactions across voice, digital and social channels into a single, cloud-based platform.

For many organisations, customer experience is now central to how they operate, but the technology behind it is often fragmented and difficult to manage. Legacy systems and limited visibility can make it harder to deliver consistent market leading customer experience (CX).

At the same time, the growing use of AI in customer service is creating both opportunity and uncertainty around how it should be applied.

Through our partnership with Five9, we bring these elements together into a more intelligent, manageable model - combining interactions, automation and insight in one place, while reducing complexity across systems and suppliers.

“Our customers are looking for cloud-first contact centre platforms that deliver resilience, intelligence and speed. Through our partnership with Five9, we’re enabling businesses to deliver best-in-class service and modernise their operations - using AI, automation and actionable insight to create faster, more personalised customer interactions.” said Roan Pratt, Commercial and Product Director at Radius.

This partnership reflects how Radius is continually evolving our offering, bringing together connectivity, communications, IT and customer experience into a more unified, simplified model.

In the market, we are seeing organisations move away from traditional call centre approaches towards more connected, insight-led customer experience. For our customers, this creates a clearer path to modernisation, with the confidence of working with a single partner focused on simplifying complexity and delivering consistent outcomes.

Learn more about Five9 at Radius.