Making a claim
To report a claim please contact 0333 070 5876 and select option 1.
Our lines are open 24/7 for 365 days a year
Immediate actions
Do not admit fault
Avoid accepting blame or offering payment at the scene. This protects your legal position where the facts are properly assesed.
Record details
Take note of the date, time, and location. In the event of a car accident, collect names, contact details, and insurance information of everyone involved.
Collect evidence
Take photos or videos of the scene and any damage. This can be extremely helpful when reviewing your claim.
Report to police
If a crime has taken place, obtain a crime reference number before starting your claim.
Following the incident
Preparing your information
Before starting the claim, ensure you have on hand the policy number, details of what happened, and supporting documents such as original receipts or repair estimates.
Tell us about your claim as soon as possible
The sooner you let us know, the sooner we can start helping. A claim submitted within the first 24-48 hours can also reduce the chance of delays or extra costs later on.
Respond to requests in a timely manner
If we ask for additional information, sending this over promptly helps us keep things moving and ensures we can support you as quickly as possible.
Keep us informed
If you receive any updates from your insurance company, just let us know. Staying in the loop helps us make sure everything stays on track for you.
How we can support you
Making a claim can feel daunting, but you don’t have to navigate it alone. From the moment you get in touch, we work on your behalf to take the pressure off - connecting you with the right specialists, managing the process end-to-end, and keeping things moving so your claim is resolved as quickly as possible. Whether you need roadside recovery, vehicle replacement or help with repairs, we’re here whenever you need us, 24/7, 365 days of the year.
Key benefits of using our services
Roadside recovery when your vehicle is undriveable.
Hassle-free organisation of repairs, access to a UK network of specialists repairers to speed up the process.
Vehicle replacement, including specialist vehicles, to ensure your employees can get back on the road quickly and minimise business impact.
Recommendations for trusted solicitors specialising in personal injury claims.
Can’t find what you are looking for?
Need help? The customer support team at Radius operates across more than 50 offices worldwide, providing local contact with a global presence. Let us know how we can assist you.
