How to contact us on the mobile app
1. Open the app on your mobile device and log in to your account.
2. Tap the 'Contact & Help' button at the bottom of the screen.
3. Tap the appropriate product tile that you need to contact us about.
4. Enter the details of your query in the fields labelled 'Your Name', 'Your Email Address', 'Your Contact Number' and 'Please enter a query'.
5. Press the blue 'Submit' button at the bottom of the screen.
6. Your query will be processed by our team as soon as possible.
How to contact us on a browser
1. Visit the login page on your browser.
2. Click the 'Contact Us' tile.
3. Click the appropriate product tile that you need to contact us about. If none of the tiles describe your query, click the 'Raise a Support Case' tile
4. Enter the details of your query in the relevant fields and press the green tick button to submit it.
5. Your query will be processed by our team as soon as possible.
Can't find what you are looking for?
Need help? The customer support team at Radius operates across more than 50 offices worldwide, providing local contact with a global presence. Let us know how we can assist you.
