The challenge

Ormeau Business Park helps businesses grow by providing high-quality office space and support in the heart of Belfast. As more employees transitioned to working remotely, they quickly realised their existing on-site telephony system wasn’t flexible enough to keep their team connected across multiple locations. Communication was becoming a challenge, and they needed a reliable solution that would allow their team to work seamlessly, no matter where they were.

To stay connected without interruptions, they needed a system that could integrate mobile and fixed-line connectivity, making sure their business phone systems worked smoothly both in and out of the office.

The solution 

Ormeau Business Park turned to Radius for specialist advice. After understanding their needs, Radius implemented a Fixed Mobile Convergence (FMC) solution that made staying connected effortless. Here’s how it transformed the way they work:

1. Stay connected from anywhere – Employees can make and receive business calls as if they were in the office, no matter where they are.
2. Smart call redirection – Important calls automatically go to the right person, whether they’re at their desk or on the move.
3. Enhanced teamwork – Integrated team presence and instant messaging ensure smooth collaboration between team members.
4. Smooth call transitions – Calls move seamlessly between office phones and mobiles, so there’s no risk of dropped connections.
5. Softphone flexibility – Employees can make and receive business calls on their laptops or mobile devices, keeping things simple and convenient.
6. All-in-one integration – Their telecoms and IT systems now work together, making everything more efficient and easier to manage.

The results  

Modernising Ormeau Business Park’s telecoms infrastructure significantly improved the way its team operates. Employees can now work flexibly, without worrying about missing important calls or struggling to stay connected. With enhanced connectivity, the team remains productive regardless of location, ensuring seamless collaboration between office-based and remote workers.

As well as optimising their communication infrastructure, the new solution has led to substantial savings on their business phone system. By utilising Fixed Mobile Convergence, Ormeau Business Park have future-proofed their communications, ensuring smooth and reliable connectivity – wherever work takes them.

Patricia McNeill, Operations Manager, shared:

“Radius provided a tailored solution and guided us through the whole upgrade process. We have already seen the benefits of our hosted solution, bringing our team closer together and increasing productivity”.