Introduction 

Storage King makes getting your possessions into storage as easy and hassle-free as possible. “We’ve proudly supplied secure facilities to store space-consuming and bulky items since 2004. Our focus is on delivering unbeatable customer service through our simple, transparent approach to personal, business, and student storage,” they told us.

Their head of operations, Terry Doman, shares insights into how Storage King leveraged mobile solutions from Radius to streamline their operations and support their expansion.

Challenge 

As Storage King expanded, they sought to modernise their approach to security and facility management. The company transitioned from traditional lock-and-key systems to a mobile-based unlocking system, requiring reliable connectivity and device management. This transformation was crucial not only for customer convenience but also for internal security operations.

Managing this new system across multiple sites presented unique challenges:

• Ensuring secure, instant access to storage units via mobile devices.
• Providing staff with mobile devices equipped to manage unlocking software.
• Streamlining communication and coordination across 47 properties.

Solution 

After researching local, reliable telecoms providers, Storage King partnered with Radius to explore their communication needs. Following detailed discussions about their strategy and existing setup, Radius recommended a tailored mobile and SIM solution on the Vodafone network. From there, Radius ensured the process was smooth, handling every step of the implementation. The team worked closely with Storage King to finalise the contract details and device rollout plan. Once agreed, Radius swiftly configured and dispatched the handsets with SIM cards, keeping Terry and the team informed at every stage.

The business mobile solution included:

• Efficient Device Management: Storage King found the process of ordering new phones and SIM cards to be straightforward. Contracts could be signed electronically via phone or desktop, ensuring minimal disruption to operations.
• Responsive Support: Although technical support was rarely needed, Terry noted that communication with account managers was smooth. Any follow-ups on new orders throughout their contract are now handled quickly with Radius.
• Flexibility for Growth: As Storage King expanded, the ability to scale up their mobile solutions was crucial. New devices were delivered promptly, allowing their team to stay connected as they opened new locations.

The simplicity of the process, combined with responsive service and electronic contracts, allowed Storage King to focus on their core business without worrying about communication issues.

Results and Impact 

Radius played a critical role in supporting Storage King’s transition to a mobile-based security system, ensuring smooth and efficient operations across all locations. By providing a simple, streamlined process for ordering and managing devices, Radius helped minimise administrative tasks, allowing the team to focus on implementing their innovative lock-and-key application.

The flexibility of electronic contract and swift delivery of handsets meant that Storage King could quickly adapt to changes and roll out the solution without delays.

Reflecting on the partnership, Terry Doman, Head of Operations, highlighted the importance of having a telecoms partner that is “easy to reach” and “responsive”, emphasising how critical these factors are in supporting Storage King’s ongoing success. He said, “The process was straightforward, and the ongoing support from Radius is excellent. They are always on hand to ensure everything runs smoothly, which makes a huge difference, especially when managing security across multiple locations and rolling out new technology."